The need to boost customer service levels has never been higher. The Amazon effect has driven customers to expect their purchase to reach them anytime and anywhere with a very short time between order and delivery. But there is no single approach that can be implemented by all retailers who are constantly troubled with decisions. When is it best to hold back stock for the e-commerce channel or send it to stores? How easy or hard is it to pull stock from the inventory of another channel?
Take a data-driven approach to ensure all your resources and channels operate in rhythm to create the perfect customer experience. We focus on inventory optimization, low-cost last-mile delivery, and retail store warehousing and fulfillment processes. Inventory optimization allows retailers to track and replenish stock, transfer stock between channels, and fulfill orders in the least costly way. Solutions include integrating IT systems, enhancing supply chain visibility, and merging warehouse and fulfillment operations.
Build a multi-faceted yet coordinated effort to move products from end-to-end with the most efficiency. Meet customer expectations while optimizing both the shopping experience and the cost of providing that high-level experience.
Maximize potential customer touchpoints and minimize tools needed in the backend. We improve omnichannel operations through incremental, data-driven changes to specific areas, such as Blockchain, IoT, Robotic Process Automation(RPA) and data analytics.